Funds Trapped Can't Withdraw
closed
Casey Worth
Linking to bank account doesn't work, bank never shows up to allow a withdraw. Simply put I can't withdraw USD. As a US customer can't trade HNS for BTC. Can't transfer HNS to external wallet. As a result of all these issues funds are locked in namebase.io and can't be withdrew. I was able to sell HNS for USD. But that USD can't be used to buy HNS. I can only buy HNS by depositing new funds that would also result in getting stuck in namebase.io
Johnny Wu
closed
When this happens, please email me at johnny(at)namebase(dot)io. We can manually transfer the funds to you via ACH and then switch your account to BTC so you can sell for BTC instead
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s352
Casey, did anyone ever help you with this?
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s352
I have the same problem. What is going on?