"error contact support" | Voters

"error contact support"

complete

Reex

Hello,

i won two auctions but now the names are somehow stuck at "in reveal" with the note "error contact support". The chat function seems to disabled. How can I claim the names or how do I get a hold of the support team? Can anyone help? Thx in advance

June 3, 2021

My5Chainz _

Johnny I am having that issue for over 500 domains. One has been like that for about 4-5 months and the others should have closed today. Should I open up a new ticket separate from this.

Johnny Wu

My5Chainz _: Hmm can you email me at johnny(at)namebase.io from your Namebase account's email address and share some screenshots of the affected names? No need for all of them, 3-5 should be sufficient

Reex

Yes its fixed by now. Thanks alot!

Saurav Bir

Reex: how many days it takes for solving this bug

Reex

Saurav Bir: I can´t remember, sorry. But looking at the date when I first posted the issue and when I posted that it got fixed there are about 3 months in between... maybe that helps!?

Johnny Wu

marked this post as

complete

These should all be fixed by now!

Johnny Wu

marked this post as

in progress

This is a known bug that affects names whose REGISTER or REDEEM transactions haven't been sent yet.

We've been working on this bug for about a month now and it should be resolved very soon (within a week!)

Nicole LeeAnn

Johnny Wu:Hello: Same issue here - "error contact support" in the reveal field; chat function disabled. For my account, this error has only occurred once - on a high value (to me) name :-/ You guys do great work! Many Thanks!

Mark Rogers

Johnny Wu: Hi Johnny, Same issue here too. I have four that are stuck, all of which had ended in ties.

Johnny Wu

Mark Rogers: Hey Mark, turns out there were 2 separate issues that were causing the "error contact support" bug. The aforementioned ones has actually already been entirely resolved so and as you mentioned, the remaining issue is due to a duplicate bidding bug we had a while back.
Like before, we'll be resolving these duplicate bid issues in one large batch which might take a while. Once resolved, you'll receive your HNS back and the error message will go away. If your duplicate bid was a winning bid, then you'll receive the difference between your winning bid and what would've otherwise have been the 2nd highest bid (if not for your duplicate bid), along with your won name.
Appreciate your patience until then!

Joshua Astor

Johnny Wu: Hi Johnny, I'm having the same issue as well. "error contact support" and locked chat. This is happening on a few domains that do not appear to have duplicate bids. I appreciate your help and hard work!

Johnny Wu

Joshua Astor: Hmm that's strange, since you can't access the support chat could you pop in our Discord and DM me at johnnywu/ so we can have a closer look? Our Discord can be reached at discord.namebase/ (if you aren't resolving Handshake names yet, then use: hns.to/discord.namebase/)

Mark Rogers

Johnny Wu: Thanks, Johnny. It's happening again. I have 23 auctions that recently would have cleared the Reveal stage, but they all have the same error message. I also have the message on an auction that recently ended. Thanks,

Mark