Unable to withdraw USD. I keep receiving emails saying the withdraw was cancelled 0ne minute before receiving the email saying the withdraw was initiated. I see no resolution available and my bank claims they do not even see the attempt. Not sure how to proceed, the char button on the site seems to not be activated.
Won names appear as "lost"
Won names appear in "lost" tab for 20 block confirmations before properly settling in "Your domains"
Airdrop with no hhistory
I have did airdrop, I can see a pending history. But when access the page again, so records anymore ...
Already KYC'ed, but doesn't let me trade
I'm already KYC'ed, but the trading page to buy/sell HNS still appears as if I'm not a verified trader.
HNS withdrawal stuck
HNS withdrawals require 20 block confirmations to process, which is about 5 hours. That said, we have a small bug where occasionally HNS withdrawals gets stuck — our engineers manually process these stuck withdrawals in batches every 2 days. If you don't see your HNS arrive within 7 days of initiating your withdrawal, please ping us about it in our support chat or Namer Community.
Sales descriptions of names bought from marketplace doesn't work
Any name I've bought from the marketplace I have not been able to add a sales description for. It just stays blank.
Funds Trapped Can't Withdraw
Linking to bank account doesn't work, bank never shows up to allow a withdraw. Simply put I can't withdraw USD. As a US customer can't trade HNS for BTC. Can't transfer HNS to external wallet. As a result of all these issues funds are locked in namebase.io and can't be withdrew. I was able to sell HNS for USD. But that USD can't be used to buy HNS. I can only buy HNS by depositing new funds that would also result in getting stuck in namebase.io