Auctions ended and won but seem stuck
won a number of single-bid auctions but seem stuck under Your bids > Lost, wth the status "auction still pending"
error contact support
i have 4 names that have been stuck at "error contact support" for 2 days now, even after the reveal period has ended.
Not getting email about hns domain transfer outs
Transferred out some domains but not getting an email notification or a way to track the ones I’ve sent.
Auctions that have ended without bids are unable to be reopened
Namebase should enable its UI to accept re-opening of auctions that have ended without a proper winner. For now, you'll need to open such auctions from another wallet like Bob Wallet
HNS price was listed as 0. Got 0 HNS, but used $25 USD.
Purchased HNS during site instability 9/27/2021 approx. 5:00PM Pacific Time (California USA), and got 0 hns for $25 USD. I realized after submission to process that namebase was zero for HNS and BTC Price, therefore, it must've done the math as $25 X 0.00 (price shown for HNS during site instability) = 0 HNS. My balance dropped by $25, but my HNS did not increase at all.
Problem with user interface menu
I clicked to select a menu item and this overlay stuck over the main pages content (domain manager page)
HNS withdrawal stuck
HNS withdrawals require 20 block confirmations to process, which is about 5 hours. That said, we have a small bug where occasionally HNS withdrawals gets stuck — our engineers manually process these stuck withdrawals in batches every 2 days. If you don't see your HNS arrive within 7 days of initiating your withdrawal, please ping us about it in our support chat or Namer Community.