USD balance hard to find. Unclear how to withdraw USD
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Jim Yeager
I'm trying to withdraw USD from my Namebase acct, but it's proven to be impossible. I clicked "Link a bank account", and found my bank in the list provided. However, when I select my bank I get a message saying, "Plaid doesn't support connections to this bank". Now what? That's the only bank I have! Is there ANY way to withdraw USD? Or can i convert it to BTC and transfer to another exchange?
Johnny Wu
Jim Yeager: Hey I think I responded to this in the support chat but I'll comment here for future visitors to see:
You can provide your ACH details and we can manually transfer the USD out, and then switch your account to BTC so in the future you can sell HNS for BTC
Jim Yeager
Johnny Wu: I provided my ACH details. Can you guys initiate the USD transfer out to my bank, please?
thx
Jim
Jim Yeager
Johnny Wu: Can you tell me what happened to the USD that was in my Namesbase acct?! I provided ACH details and I see in the transaction history you guys wrote "Admin reconcile USD" but the money never made it to my account. Please help!
Johnny Wu
Jim Yeager: Hey sorry about the confusion caused, I've responded to this via our Intercom support chat so let's move the conversation there!
Johnny Wu
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Recent dashboard update made this very obvious!
Johnny Nunez
ok , what i see is this, the link that got me in trouble was the one i should of not use, the one that does not tell you, indicate you where is going! to what bank account! , this should be discarded or sysmlink to the real place where you should be at , in the front page, in your "dashboard" and somehow make the USD stand out , this is where you have to clik and you will see the bank account on file, also if is too late in my case where it went to a closed account, you want to remove that account by , again the not so clear link on the side , lets you do that, once you clik the remove link, you can then add a new account, and this is so easy ( linking your bank ),so easy that is scary,jajajaj. i hope i get my coins or money , that got send to a closed bank account, will see , i will post my resolution here, so stay tune, happy naming, jajjaaja
Johnny Nunez
i am back, just realize the money was there in front of me, so it does get return if there is no account for namebase to deposit amount to, again it gets return and deposit into your namebase account
Matthew Karp
The UI is a bit confusing. I thought 'make a deposit" meant to my bank account, though It clearly says Buy/Sell HNS on the main navigation. The USD link on the dashboard is not prominent and easy to miss.